I am using this product as of this writing and I have to say it works great! There's nothing quite like coming home after a long day at work and sitting back, relaxing and unwinding with a nice neck and back massage. I have to say that the product had a slightly fishy smell when opened. but it passed pretty quickly. I also had trouble figuring out how to adjust the neck height. I've tried to move it manually to no avail, only to find that you have to hold down the up or down button on the remote, nothing else manually other than plugging it in and placing it on the chair. The chair massages both the upper and lower back and you can specify if you want just one or both. The neck kneading is my favorite part because that's where I usually get a lot of tension. It does start heating up after 5-10 minutes, but that's not enough for me to give it 4 stars. Overall, I definitely recommend this product.
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