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Review on YOLENY Aluminum Frame Soft Top Outdoor Patio Gazebo - 12'X12' With Polyester Curtains, Air Venting Screens, And Beige Canopy by Joshua Johnson

Revainrating 4 out of 5

Gazebo is lovely but customer service is tedious

Not sure what happened to my initial review of this which was a 1 star but I'm updating now to a 4 star.The gazebo itself is lovely once you have it put together. The instructions aren't the best but you can muddle through it ok. The curtains and canopy are good material although we wish that the creme colored canopy blocked the sun more.We had several weeks worth of difficulty getting the parts that were missing for this. I was super unhappy about not being able to set it up after receiving it and then having a bad start with the first rep that responded to me telling me it would be 30 days to get the parts ordered. Subsequent reps got me the parts in a timely manner though.We have this screwed into the deck in Texas. Since we're in a drought I couldn't tell you if it's water resistant or not. Once it's together, it seems to be a solid addition to our backyard. Take your time putting it up and use a level to make sure the legs are straight and don't over tighten anything. It is tall, so have a ladder handy to put it up. The instructions for the netting and curtains is a bit lacking so make sure you have those facing the correct direction before attaching.I'd buy it again but I really think this company should source replacement parts in the US instead of China. Telling a customer to wait 30 days for parts is excessive. In the end, I'm glad I didn't return it because it really is lovely but the frustration definitely took away from the purchase. Hopefully they do better with future customers.

img 1 attached to YOLENY Aluminum Frame Soft Top Outdoor Patio Gazebo - 12'X12' With Polyester Curtains, Air Venting Screens, And Beige Canopy review by Joshua Johnson



Pros
  • I am very impressed with the sturdy construction. The look and style is very complimentary.
Cons
  • This Product is weak would not buy again.