Great customer support, easy to use interface, and great video editor functionality. Would like to see more robust editing tools in addition to the simple timeline editor. I've been using storybulb's service for over 3 years and have never encountered any issues with the product or service. The best part is that I can upload my pre-recorded videos to the system and they will take care of all of the production and editing while still allowing me to continue running my business (as well as providing other services).