I like the fact that this product can be used in multiple areas such as inventory control, accounting, sales reports etc. The customer service aspect could have been better if it were more organized with each team member having different titles or roles within one department would make it easier to use when switching between teams/departments during busy times at work. Also there are not many features available but most things you'd need are already included. It's easy to navigate through the program once familiarized using your own computer system. Using this software allows me access from anywhere which saves time by being able to perform my duties remotely without driving into location all day long.