I love that you can make it fit any business needs with their pre-built templates! It's also very intuitive which makes learning super quick - we've been using this tool since early 2018 as well so there isn't much of anything else out here atm (as far as booking goes). We're able solve our guest flow problems really quickly by just setting them into rooms/bookings through "Guest Friend". As an example when someone books online they get put straight onto one room or another depending if its available immediately etc but sometimes guests are waiting around before coming over because other people have booked already. With GFB once those bookers go away then thats all sorted automatically too :).