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1 Level
790 Review
83 Karma

Review on SmartBug Media by Chase Hosea

Revainrating 4 out of 5

Great personalized experience, especially if you're open minded

The support team was very friendly and responsive. I liked that they were able to help me get the most out of my campaign. It's a bit more expensive than some competitors but the customer service makes up for it! You have to be willing to work with them. This was not a good fit for us because we didn't see any immediate value in having multiple people working on one project. We were looking to create a program to train employees on how to use social media. They recommended SmartBug as a partner to help us launch this initiative. Our goal was to educate our employees about social media so they could become more effective employees.

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Pros
  • Great product
  • Fast implementation times.
  • Good communication from everyone involved especially Joe G, he does excellent follow ups when there is something unexpected going wrong or an issue arise which requires attention
  • Very easy access via phone/Skype whenever you need assistance (even after business hours)
Cons
  • Expensive vs other platforms
  • Can sometimes take forever