The velcro was applied the wrong way round so it couldn't be attached to the sun visor. I disassembled the belts, reinstalled them and then one of the headlights (one half) didn't work. Upon further investigation, I found that the wires connecting the LED circuit board to the control box were not soldered or attached, or were not attached well enough to stay in place. Realizing it wouldn't work on my visor, I took it apart to rotate the straps. This meant the "fuzzy" part didn't sit on the board, it needed a piece of plastic or something to allow it to move without pulling on the board. But gets two stars for the good customer service. Wrote the company about the problem, they asked for some pictures which I sent. They asked if I wanted a refund or a replacement and I said a replacement if they have one with velcro on the right side and the man said she checked a few and any that she pulled were wrong been around. She said to keep it for herself (since half didn't work it went in the trash but saved me a trip to the post office) and gave me the money back. I've ordered one (looks the same) from another company so hopefully one will have the straps connected properly, love the sight light, had it for about 15 years, finally died (old blinker) so hopefully he'll get one, that works.
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