The simplicity, ease of use to create campsites, even at scale was far superior than what I recall from previous iterations which were clunky with too much tech required for entry level tasks like adding sites or billing users/groups etc. There's also some nice features such as mobile apps but it felt we needed more options in terms of customization to address our unique requirements better (ease-of-use issues). This would've helped us get closer to an ideal solution though if you're used only this product, there might be little things that are missed out / not intuitive enough for others. It helps organize bookings along different types i.e., individual tent pitches vs shared units & group sizes. The ease of use, it's functionality for campers to manage their campsite online as well as booking reservations. It has been very easy to setup sites with our clients. This product does not have any downfalls that I can think of at this time however we are looking forward to new updates in future releases. We are using this software to take bookings from our customers who want to reserve one or more pitches within our area.