I like how easy it was for me, as an admin user with no technical skills or experience in coding at all, to set up this service from scratch! It's very intuitive - there are lots of videos that walk you through everything step-by-step (and they're really good too!). The support team were also great about responding quickly whenever we had questions/concerns. There isn't anything much i dislike other than maybe if there could be more documentation available online so people who have never used services such as these before can easily understand what each option does without having to go searching elsewhere. We use this product mainly because our clients upload files via FTP into their own folders which then get uploaded onto our server using SFTP. This saves us time by not needing to manually copy & paste every single one of those files over ourselves :).