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788 Review
50 Karma

Review on πŸ”₯ Ramblewood GC2-48N: ETL Certified 2 Burner Natural Gas Cooktop for Safe and Efficient Cooking by Darius Carraway

Revainrating 4 out of 5

although it was the simple solution he told me on the phone.

Impressive customer service! For the rest of my life I couldn't figure out how to get this thing to burn, but I called their 1-888 number and got a very helpful response from a technician. Problem solved but if the simple solution he told me over the phone didn't work he was also willing to work on a replacement. Many Thanks. So for future buyers who may encounter this problem: This product contains a sensor that will automatically turn off the gas supply if it does not detect a flame. Some other reviewers have indicated that this sensor needs to be heated. In my case, the service tech told me that the sensor was supposed to *touch* the flame - he even suggested bending it very carefully with pliers to make sure it's fully inside the flame. So just write down how you set it up. Otherwise an easy installation process, very nice clean look and seems to give off enough heat for easy cooking.

Pros
  • Great product
Cons
  • Not everything fits