I like how simple it was for me to create my own community, but also the simplicity of keeping up with all the new features they keep adding! The customer service has been great as well. It's not perfect by any means, but so far their support team seems pretty good. If you're looking for something where people can ask questions about your product or services, this might be what you need. You don't have to worry too much about privacy issues because everything stays within the community itself. This makes things easier in terms of getting feedback from users who may feel more comfortable talking amongst themselves instead of reaching out to someone at your company directly.