I really like that all my data of previous years has been stored safely before it was deleted (backupped!). The interface could use some improvement but this can only happen if you want more features/options which will increase costs! If your just looking at one tool then there's not much reason as other tools have similar functions anyway - maybe check out Xero or Freshdesk first? Good software solution for business accounting needs so far; nothing specific comes immediately across mind though would say they're fairly reliable overall, especially compared against their competitors eProcurement solutions such as Oracle B2B Marketplace Cloud Service & Salesforce CPQ / MCR etc..