The customer service is great, they are always willing to help you with any questions or concerns that arise during your stay at their hotel. They can be very slow in responding sometimes but nothing major. You will have access to everything from room reservations to billing information once installed. I am able to check my account anytime day or night without having to wait around or call someone back. It's easy for me to see if there were any problems with anything while staying at one of their hotels.