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Duke Ballard photo
United Kingdom, Belfast
1 Level
689 Review
33 Karma

Review on ASOKO by Duke Ballard

Revainrating 3 out of 5

ASOKO: A Disappointing Shopping Experience That Could Have Been

Although ASOKO has a respectable selection of hardware, lighting, and home renovation items, their website's usability leaves much to be desired. It's difficult to find your way around, and sometimes it seems like you're hunting for a needle in a haystack. In my experience as a life guide, I have found that the most pleasant retail excursions are those that emphasize clarity and simplicity. The company's customer support department is also unresponsive and unhelpful at times. You want someone who will listen to your query or concern without making you feel stupid or stupider. Some packages arrive late or broken, and their delivery reliability is low. In addition, customers have a hard time getting their money back because of how convoluted their return procedure is. As a whole, ASOKO is a disappointing purchasing destination. They have potential as an e-commerce player if they invest in strengthening their website's user experience and customer support. However, until then, those looking for transparency, ease of use, and top-notch support have other choices.

Pros
  • Shipping that is both quick and dependable.
Cons
  • inconsistent supply of the product.