Love, Love, Love the shower head, BUT Not the adjustable arm. We installed the arm as it said in the instructions that were included with the shower head. Tightened everything that needed to be tightened, but not to tight. Everything was great until we turned on the water and the adjustable arm failed at the first adjustable joint. We had to go out and buy a straight arm in order to not be hit on the head when we turned on the shower. Also the 11" long arm is just to short, with the 12" shower head and the 11" arm it is only about 7 " from the shower wall. So we got an 18" straight arm and it is now perfect. We now totally love our new shower head.
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