Ordered two 18x18x12 tanks. Both arrived scratched. I ordered replacements for both and the first replacement arrived today. I didn't even have to open it to realize it was broken because I can hear the glass moving inside. I opened it anyway and sure enough, broken glass is all over the box. In fact, none of these boxes have padding, and the boxes aren't even marked as fragile, which is crazy when I'm ordering glass terrariums. The tanks are perfect for what I need, but the delivery process requires some work. I still expect a replacement tank to arrive any day and I don't have high hopes.
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