I like that it works as an add in to Outlook which makes it easy when accessing our mail box from any computer or device with internet access (it's free!). It also blocks calls/texts but sometimes we need texts so this isn't always enough security! Make sure you have all your contacts saved locally before connecting since if they're not there then you'll be missing out some important information needed while protecting yourself online. Definitely try them first - don’t hesitate because others are telling you their experience was horrible!! If everything else fails give these guys a call & see how helpful they can actually BE even though things aren't going well at first :) Protecting identities online helps us protect ourselves offline too!