I got your lock because my dog is smart. She can open doors. It was wonderful! I no longer have to worry about her freeing herself and her brother to run and sniff the block like a bunch of mutts. However, she discovered an object that kept her from freedom. As clever canine logic dictates, disconnect the power supply and the lock should disengage. So apparently she's watched every episode of Star Trek where they bypass the automatic controls to gain access to...everywhere. She took off the cover over the battery compartment and took out 2/4 batteries. Luckily, your wonderful product kept them in check. But in an attempt to bypass security, her bored little brother ate the plastic battery cover. I'm wondering if I can buy a spare or 3. As she will no doubt continue Shawshank's attempts. The support ringtone was amazing. She sends me a new plastic cap to make it look as good as it works again! Thank you Melody for your wonderful customer care
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