I received the item immediately after ordering and it corresponded to the description and the picture. This article did not work immediately. The actuator moves less than 1/2 inch when power is applied. Replacing one of these parts takes about 30 minutes - not particularly difficult, even for a non-car owner like me. Life has prevented me from initiating a return within the allowed 30 day window, so I can't speak to customer service's response to returns.
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