For example, you cannot create templates and customize them; there are no reports; and no easy way to manage your client accounts. This is a shame because I could see this being the best invoicing software for small businesses. However, if you are looking for a complex accounting solution, then you will be disappointed. I was excited when I found this product as an alternative to my current favorite, QuickBooks Online. Unfortunately, it does not meet all my requirements (and those of most other potential users) and so I am returning it. My biggest complaint is that there are very few customer reviews for this application. So far, none has been positive. Perhaps more negative ones would help? Maybe they just haven't gotten around to posting one yet!