I purchased this machine in February 2021 with hopes of starting my little custom design business with D'Shy Guy Clothing LLC. It is now 5/6/2021 and I am writing this review in utter disappointment! I was in the middle of an order when the heat press machine started chirping and the numbers on the machine started going on and off and then boom it dies in the middle of pressing order.smdh. I can't seem to contact anyone to see if I can exchange this faulty machine because I've only used it 5 times! DON'T BUY THIS MACHINE I'M SERIOUS DON'T, EXPIRE, INVEST IN SOMETHING BETTER BECAUSE NOW I'VE RUN MY MONEY, I DON'T HAVE ONE, AND NOW I NEED A NEW HEATING PRESS. We emailed back and forth on press inquiries and they sent me a new heat press machine which arrived yesterday. So far the customer service has been good. I took it out of the box and examined it thoroughly. So far this press looked in better condition than the previous one and also the wires were in a better position and zipped together. The only thing I can call optically wrong is white paint spots on the power cord. I will continue to update the date as long as I use this machine. 06/16/2021. Today is my first time using the machine and I am impressed that I can actually change the settings on this replacement machine. I'm also placing a large order for Father's Day and so far so good. I give them 3 stars because the machine is currently working well and the problem was fixed in time. I will upgrade it to 5 stars after usage time. I thank the seller for your attention.
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