Review on 🪜 Telesteps 1600EP: Automatic Telescoping Ladder with One-Touch Release and OSHA Compliance - Reach up to 16 ft by Chris Maurer

This review is for the 1600EP. I am a home inspector and have several telesteps that I use every day. Last month, after about 11 months of use, this ladder began to collapse as the top section extended and locked into place at the partial extension level. It appears to be locked, but when a 10-pound downward force is applied to the top, the section collapses. Fully deployed sections remain deployed. It made me fall when I had a ladder in a customer's attic access door. When the short section collapsed, the top of the ladder from the overhead gate fell into the wall while I was standing on it. Now I can only use the ladder with fully extended sections. When I tried to contact the company all I could find was an email address. Apparently the company is based in Sweden. I have written to them to request a refund or replacement and will be awaiting the outcome. Of course I have to pay to send it to one of their inspection centers. These are better stairs than the competition and they've improved the design over the years, but I hope that's a coincidence.