Packaging was terrible. The styrofoam was broken and pieces were flying everywhere. The kennel coffee table we bought was better packaged. I had the same problems with the number of screws. (see photo). We also had a problem getting the screws for the plate or the holes were too deep because after we installed them and turned the plate over to place it on the table there were signs of cracking from the pressure of the screws . Another problem we have is that my kids have trouble with the drawer as it keeps getting stuck. It opens two inches and then gets stuck. In terms of comfort, we had to purchase a seat cushion as time spent away from the desk can be uncomfortable. All in all it serves its purpose.
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