Bought these boots on 14th February 2019 for work. I work on the computer at my desk 5 days a week programming parts that run on machines. I don't wear many shoes. I walk 4,000 to 5,000 steps on my pedometer every day before I take off my shoes at home and switch to different shoes. Overall the boots were comfortable. The laces broke within the first month, so I bought a new set of laces and insoles from Dr. Scholls at my local supermarket. In November 2019 I noticed that the bottom of the boots were softer than I thought. Then on 12/16/2019 I noticed a tear on the bottom of both boots. As a result, they are no longer waterproof. On December 20, 2019 I submitted a warranty claim. On December 31, 2019 I received the following email. ************************* ************ ** Dear Xxx, Thank you have made a warranty claim. Your claim number: XX ######. Your product has been carefully inspected by a member of our quality control team. After carefully reviewing all the information, your claim cannot be settled because the item was purchased from an unauthorized seller or seller (100shoes). In accordance with our Limited Warranty Policy, products purchased from an unauthorized dealer or retailer are not eligible for warranty replacement. We apologize for any inconvenience. Going forward, we strongly recommend purchasing directly from Timberland.com, the Timberland Store, or from an authorized dealer or retailer. Sincerely, Xxxxxx X.Timberland Customer Service***********************************So if you are a sedentary have activity and you only wear these boots to work, they last 10 months. If you intend to wear them for more than 10 months, don't wear them on rainy days unless you want your socks to get wet.
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