Header banner
Revain logoHome Page
Jack Duncan photo
South Africa, Pretoria
1 Level
683 Review
39 Karma

Review on πŸ” Premium Quality Kraus KBU14 31-1/2 inch Undermount Single Bowl Stainless Steel Kitchen Sink - Durable 16-gauge Construction by Jack Duncan

Revainrating 5 out of 5

Excellent customer service after 6 YEARS of purchase. Sink still looks like new

Bought this sink in 2012. After 6 years of daily use, it looks like new. Here's the kicker. There is a steel guard that has some plastic pins to separate it from the bottom of the sink. After 6 years of use two pins broke and had to be removed resulting in metal to metal contact with the base. I emailed Kraus USA and explained the problem. They responded immediately, sending a whole set of pens to redesign the entire screen. They arrived a few days later and now the sink is perfect again. It's rare to find a product that lasts as long as this one without signs of wear and tear and such maintenance. Seriously consider working with this company if you are planning to buy a sink.

Pros
  • GOLS certified
Cons
  • Hard to tell