I like how easy it is for me as an end user, no training needed! It's also very intuitive which makes learning new features easier than other systems out there (ease of use). There are some minor things you need to learn but overall great system!! The best part about this program is all my reports come right into one place with links back so its super convenient when sending them off internally/to clients etc.. Also we have been able find everything in 1 location instead having multiple places where i could possibly lose something if not looking at every report properly. We used propertytrak before our current provider came along who has made us move away from using their service due to lack of support after they bought PTI - terrible customer experience unfortunately :( But since moving over now getting rid of old providers issues once &forall :) So far haven't had any problems wtih anyone else working within our.