I like how easy it is for my customers/clients who are not computer savvy or do technical work daily with their computers as we all know what they need done when things go wrong! It's very user friendly so if you have no idea about tech stuff this software will help your clients get back up quickly without having any problems afterwards!! Nothing yet but i am sure there would be something once used more often by myself using other programs which could improve overall system performance of client side devices such us laptops ect etc I have been using this product for 2 years now. It has helped me save money as well as time with our network infrastructure. There is nothing that I dislike or would change about this product. This is a great product to use to help manage your networks. We are able to keep up with all of our devices without having to worry about it being dropped off. I also like how fast they respond when we have questions.