The intelex is very user friendly, it has been used for many years in my company and it is very reliable. I like that you can add forms or edit them as needed without having to contact customer service. The main problem with the system is that it sometimes freezes during use. I have also had issues importing data into other programs. If your looking for an easy to use program that is reliable, this is the one! It saves time and we are able to track our progress without having to send emails back and forth. All of the benefits are listed below: 1) Easy to use2) Reliable3) Quickly updates4) Ease of adding new fields5) Save time by using online training6) Can export directly to Excel7) Easy to upload files8) Reports can be created right in the system9) Customer Support10).