I like that it's easy to use, has many features which are very helpful for our business needs! It does not have all of my favorite functions but they can be added if needed at any time by contacting their support team or using other software such as Zoom Video Communications (ZVC).
The customer service from this provider was excellent when we first started out with them several years ago - now there seems to be some disconnect between what customers want/need versus how much money these companies make off us through subscriptions fees & monthly charges!! We do need more people in certain areas so having remote access via video conference calls helps keep everyone connected even though its only 1-3 hours per week compared to being physically together every day during normal work weeks.