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Japan, Tokyo
1 Level
726 Review
43 Karma

Review on ๐Ÿ–จ๏ธ High-Quality Generic TN450 TN-450 TN-420 TN420 TN-420 Toner Cartridge for Brother HL-2280DW HL-2270DW HL-2240 MFC-7240 MFC-7860DW MFC-7460DN DCP-7065DN HL-2240D Printer by Tony Doan

Revainrating 2 out of 5

DO NOT BUY! NO CUSTOMER SERVICE AND NOT COMPATIBLE WITH BROTHER MFC-7860!

After installing a cold toner cartridge, the printer received a paper jam error, but I did not find any paper jam. My call to Cool Toner's toll free number on Monday 16th September went straight to voicemail. I emailed them that evening but got no response so I called Brother customer service who helped me clear a possible paper jam but there was none. They told me that a general purpose toner might work, but that's probably the reason for my error message. On Thursday September 19th I tried to email Brother again but received an email response. I left a detailed voice message on Friday 20th September and today is Monday 30th September. I have not yet received a response from Cool Toner. I strongly recommend that no one buys a Cool Toner cartridge. Their 3 year guarantee and 24 hour response time is untrue.

Pros
  • Always liked
Cons
  • Something is wrong