I like that it is easy to use, has many features for different needs (from simple email management tools all the way up to full-featured CRM). The interface can be confusing at first if you are not familiar with how things work but once you get used to using computer intelligence association its very user friendly! There really isn't anything i dislike about this program other than maybe some minor bugs here or there when updating new versions however these have been fixed by their customer service team in no time so don;t worry too much :) It helps me keep track of my emails as well as manage them from one place which makes life easier.