The packaging was completely scratched and torn but overall the product looked ok. Now I only use the temperature controller, so far everything is fine. My only suspicions are that the item was overpacked or neglected, there is a mark that looks like it was poked with a screwdriver or something and it left a mark on the heating pad itself which I don't use want it. EDIT: The thermometer lasted nine months and no longer works properly when holding the heat. It's a month ahead of my other from another manufacturer, I'll shop elsewhere to see if another place is more durable.
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