I took it out of the box, read the instructions and started using it. It has an extremely soft, velvety skin and is very thick. Heat is optional, which I liked. I had an incredible neck massage and was so relaxed I didn't want to get up. I can recommend it to anyone who wants a vibration massage. It has different modes that change the pressure if you want a little more intense massage. My only suggestion is to check the length of the chair you are putting it in. I have a smaller chair and it's actually a bit longer than the chair, but it works fine, just hanging over the footrest a bit. Will be good for my bed. The cord is not too long and is located on the right side of the chair. I recommend giving up the cheaper massagers, paying a little more and you won't regret it. By the way, a card with a smiley face is attached to the number of the company's service department.
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