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Ramesh Eastep photo
Sweden, Stockholm
1 Level
708 Review
49 Karma

Review on Protmex by Ramesh Eastep

Revainrating 2 out of 5

Warning to Potential Customers: The Reasons Why Protmex Is Not the Preferred Brand for Home Appliances, Parts, and Accessories

My previous experience with internet shopping has prepared me for the high expectations I had for Protmex; yet, the company did not live up to those expectations. In spite of the fact that they claim to be a one-stop shop for all of your household requirements, the variety of products that they offer is both limited and out of date. In addition, the layout of their website is so terrible that it is really difficult to obtain the information that you require. Because the product descriptions are lacking in detail and the accompanying photographs are of poor quality, it is difficult to make an educated choice. In addition, I found the process of placing an order to be unnecessarily difficult, with unclear checkout procedures and lengthy delays in shipment times. Their lack of responsiveness and inability to offer assistance made dealing with customer service a frustrating experience for me, and it cost me money. In addition to everything else that went wrong, the products themselves were of a low grade and could not be relied upon. I had to send back a few different goods because of flaws, and the replacement components for those items were both costly and inefficient. In general, I would not suggest Protmex to anyone who is looking to purchase household appliances, components, or accessories. Because of their poor quality, limited selection, and unsatisfactory customer service, they are not a good option for customers who want an easy and stress-free buying experience. Look elsewhere to save both time and money for your shopping needs.

Pros
  • a website that is easy to use and has thorough product descriptions.
Cons
  • Website is hard to navigate, and its product descriptions are out of current.