I have been using this service for about 3 years now! The customer care team are amazing - they always respond quickly to any issues or questions you may be having (and sometimes even before!).
They also offer many different plans which can cater perfectly well if one's needs change over time without needing an upgrade from their current plan everytime it changes :) Nothing really comes across as being bad so far but maybe that could just because of my limited experience? If anything there isn't much i dislike other than perhaps not knowing what all features each level offers when signing up initially :). Hosted our blog here whilst we were still working full timnely remotely prior too starting out online business ourselves last year & then expanded after launch into various new ventures including selling through Amazon FBA etc..