The left door is broken. The packaging could have been a bit better (perhaps a small piece of styrofoam or something with a small spacer between the glass panes/doors) as the panes and doors were pressed tightly together (despite being individually wrapped in plastic). Of course, Revain offered a refund or replacement, but due to the busy schedule and the terrarium already set up, I was ok with the shipping cost refund. So it's duck tape! The round black piece that fits in the glass hole doesn't fit either. I'm not sure which part is missing or what though. I taped it around so grandfather wouldn't run away. One glass door also seems a bit looser than the other, not sure if it's because the left side was broken, but it feels looser and less sturdy than the right. Aside from the door and round piece, this is a pretty decent setup. . Easy to assemble, spacious and good ventilation. Grandpa seems to be loving his new crib, so it's a win!
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