Everything I've ordered lately seems like a piece of junk. I was ready for the same experience with this dispenser but was pleasantly surprised. I was tired of recycling all those 1 gallon jugs and wanted to try the 5 gallon refills. We tried a battery powered pump which was fine, but it looked huge standing about 2 feet high on our countertop. This setup offers a much lower profile. The valve is easy to install, but make sure you loosen it completely before trying to put it on the bottle (remember right is right, left is loose-y), and it goes in easily and tighten. It doesn't drip at all and the water flows out as fast as you want depending on how far you open the valve. I find it a bit pricey but it's good quality and works. That means a lot.
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