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Switzerland, Bern
1 Level
509 Review
0 Karma

Review on πŸ’½ WD Black My Passport 1TB Portable External Hard Drive - USB 3.0 - WDBYNN0010BBK-WESN by Amy Smotherman

Revainrating 4 out of 5

WD Backup software cannot be used with Windows 10

An external hard drive is the most valuable backup device. You can back up your data on the device, erase it and keep it in a safe place. I bought this drive for precisely this reason and also because it came with the WD Backup software required to schedule and create regular incremental backups. The problem I had with the drive was that no matter what I did, the WD Backup software refused to recognize the passport. drive as backup destination. I installed, uninstalled, reinstalled, and repeated for most of the day with no tangible results. I also spent over two hours on the phone with two different WD "Tier 2" technicians to no avail. My system is a very basic Windows 10 (64-bit) HP, so installing WD Backup shouldn't have been a problem. I could add, change or delete any or all of the files in the passport; My computer recognized the presence of a WD Passport drive with no problems; The drive passed all tests, but WD Backup flatly refused to consider it as a backup target. Your mileage may vary, but I've spent a lot of time (generally almost a full day) and achieved nothing.

Pros
  • Delivery was very fast
Cons
  • Compatibility