The best part is that it has all of our needs covered from guest management to financials! It's been easy to use with no glitches or errors so far in over 2 years we've used them (we started using their competitor but gave up after 1 year). I have not found anything yet as an issue other than they need some better training options/resources available if you are new at this type business like myself was when starting out. We needed something simple where multiple people could log into one place while keeping track of room inventory which also helps us keep accurate records of revenue generated per day by each hotel property compared against budgeted numbers.