I like the ease of use, it's very user friendly! The customer service has been great as well! It is easy for new employees to learn how to navigate through the system. For those who have used other systems before this one might be confusing at first but there are tutorials available which make learning easier. We were looking into different products that would fit our needs, we looked at many others and this product was the best option out there. They also offer additional training if you need more in depth knowledge about their services. This helps us get started quickly without having to spend time researching all aspects of the program. It does what we want it too. There isn't anything specific that i dislike. It works flawlessly. Easy to set up and configure. Support staff is always willing to assist where needed. If you're thinking about purchasing a solution.