We love how it can be adapted to any size of business in one platform!It's also very reliable as we never had an issue with our back-office system since its implementation (almost 6 months ago).
The UI/UX could improve but I think they are working hard at this point so just give them some more updates! It helps us manage all aspects related to guests from checkin / out process through room details & even food orders which was once done manually by agents were now automated via Zapier integrations between platforms - saving days per month for each agent who used other systems than ours!!