The customer service is amazing! I am so impressed with their support team. They are always willing to help me in any way possible, no matter how big or small my questions may be. It sometimes takes them longer than others but it's worth waiting for because they get back to you quickly and efficiently. There really isn't anything that I dislike about this app at all. If there was something that would improve the application then I'd say maybe add more features like surveys. This has allowed us to have our own survey process which allows for better data collection from customers. The ease of use, it has saved me so much time that I can focus more efficiently in my business! It is very easy to create tasks for myself as well as other team members using this tool which helps us be organized with our daily work activities; also its customer service support was amazing too!! Nothing at all really bad about sendwork but if you are looking out there then i would recommend sendingworks because they have great features such as creating task lists along side your emails etc.,.