I like that they are very responsive to any issues we have had with their service or products.
They also provide us great customer service! We don't really dislike anything about them as far as our experience goes but if you're looking for more info regarding how much it's going to cost then check out their website because there is not always enough information available in your initial contact from them. Their prices seem pretty fair considering what other companies charge when adding additional features/services (i.e., backup storage).