If I had taken this into account when I received it and used it for the first time I would have given it 5 stars. What has changed? I'm not sure, Daimo, tell me. From a perfect little thermal printer that hasn't had any issues with "compatible" labels (aka non-Dymo labels) for about 6 months, to being able to print 4 1/2 labels for every label printed. I understand computers, so I did everything as usual. Nothing worked. Read blogs and forums of FULL people having the exact same problem WITHOUT ANY HELP from Dymo "techies" to solve the problem except "use Dymo shortcuts and that won't happen". Hmmm. If your labels were reasonably priced I would happily buy them instead of buying someone's thermal printer. A brand that has been around longer than Dymo and I don't need to buy specific brand labels AND it prints any size thermal label. Dymo may want to listen to its customers before they go elsewhere.