I bought a phone in a Samsung A32 company store, the phone was immediately faulty, it slowed down, it was buggy, it hung up, I went to the store with my problem, they told me that everything was fine and they sent me to continue using it within 15 days according to the law on consumer protection, I brought it within 15 days because the problem the phone didn’t leave the same way it behaved slowed down stupidly buggy then it’s used for me maybe I can do some things Close your eyes but here Obvious defect I managed to come for 15 days to hand over the phone for a quality check, after which they returned the phone to me after 2 weeks saying that everything is fine with it, but the phone also continued to behave there was a moment when it just hung for a day and didn’t even react without rebooting exactly a day he lived his life That is, he was lying on a shelf no one used it a new phone After that I again turned to the problem I was told but no now only repair Because if the deadline has passed but within 15 days Well, they offered to hand it over for quality control again, I passed it and after 2 weeks the answer came again that the phone was working, while I made a lot of videos 13 videos there for 3 days, which clearly shows the malfunction everything I described to the higher me question to the management to Samsung to the store to the sellers to the service How a quality check is carried out if the defect is on the face and the phone is New, which I didn’t break, is it on the shelf, which Well, it’s not working, in principle, where should I go, what should I do with it so that the phone was bought in a branded salon with some kind of guarantee that I I bought a quality product that I will use and enjoy I bought it I didn’t steal it I didn’t give it as a gift I bought a new product Excuse me On what basis then do you offer me Samsung to repair if after two quality checks you claim that it is in order who will help me in this matter
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