My husband tried to straighten the door and had some success, but the youngest granddaughter had to swap her pink safe for her older sister's blue safe (the blue safe was the same but ordered at a different seller) because it was so tight that she couldn't open it. Anyway, I didn't contact the company as I didn't hear about it about a week after Christmas. returned it. Otherwise, the girls love the button combination that elevates it above other safes with double-digit handles for the girls to store "treasures". Your parents will love the bypass keys that come with the kit.
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