The best thing about H&C is that they are very friendly to their customers. They will really listen to you when it comes time for making decisions regarding your project needs. I have found them to be knowledgeable in all aspects of AutoCAD. There isn't anything i dislike specifically but nothing at this point either. It would be nice if we could see our progress as far as budgets go throughout our projects. We do not receive updates unless something goes wrong with the product or there is an issue with payment information. This seems like such a small problem to solve but maybe it's just me. If you want someone who listens to what you need from your CAD system then H&C is the way to go. When using H&C, things always run smoothly because they know exactly how much each customer can afford.