The best part is that it has been able to improve our productivity significantly since we started using this software for chatbot development as well! It's very easy-to use platform which allows you have more control over your bot than other platforms out there like Microsoft Bot Framework or Google Dialogflow etc - so far everything I've tried from them was not good enough compared to what Observify offers us at such an affordable price range!! Highly recommended if looking forward towards developing conversational bots without having too much coding knowledge required :) We are solving problems related sales & marketing automation within Salesforce CRM system where customers can communicate via Messenger/Chatbots through various channels including voice calls / SMS messages but also webchat support available now.