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Observe.AI Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Contact Center Software

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Description of Observe.AI

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of interactions, extract actionable sentiment and interaction insights, and streamline workflows. With Observe.AI, businesses transcribe every interaction with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams. Observe.AI is trusted by more than 160 customers and partners, including National Debt Relief, Root Insurance, Alcon Laboratories, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India. For more information, visit www.observe

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Type of review

Revainrating 4 out of 5

The best solution for Conversational AI bots!

The best part is that it has been able to improve our productivity significantly since we started using this software for chatbot development as well! It's very easy-to use platform which allows you have more control over your bot than other platforms out there like Microsoft Bot Framework or Google Dialogflow etc - so far everything I've tried from them was not good enough compared to what Observify offers us at such an affordable price range!! Highly recommended if looking forward towards…

Pros
  • The software is easy to use and the support is very good if you have a support/chat support
Cons
  • :) It's not very good if you are looking for a good chatbot development platform that has a good support system as well! :) that's the best part of this