It's very easy to use and has a lot of features. It also has a very good customer service. I like that it's easy to use and has a lot of features. It can be a little expensive for some users, but it is worth it if you need a lot of features. I would highly recommend this to other businesses. I am in a call center and using this software makes our jobs so much easier. We're able to see what our customers are doing and what they are saying. It also helps us call them back faster and helps us to keep track of our customers.